Skip to main content

Is it possible to make objective decisions?

Do you think you make objective decisions?   Most people are adamant that they do, but I am becoming more and more aware of the influences that move me in particular directions, and am working to be more structured in approaching final decisions.

It constantly amazes me how many people honestly believe that any decision is better than none, and that changing your mind is a sign of indecisiveness and weakness.   Frequently, decisions are made based on the current information at hand, and when more becomes available, people believe it is too late to change direction.   Sometimes it is, lets face it, once a rocket has launched, new information can't bring it back, but there are many, many times when a decision is manipulated by interested parties, and the final decision maker believes that he will look weak if he goes back on his word, in spite of knowing that an alternative might very well be a better option.

It is true, though, that slow decision making can hamper growth as well as cause huge frustration, as we are an impatient bunch when the decision isn't ours to make, nor to bear the responsibility for failure.

No easy solution, but I find my best decisions are made when I don't jump in or get pressured by the lobbyists.   One of the best things about working at +Accsys is how passionate everybody is about the client experience and the products.   It is also one of the more challenging aspects as we tend to get quite intense and want to solve problems instantly.

Objective decision making should be a daily business objective.

Not always attainable, but always top of mind.

Without getting too deep into the psychology side, reading about confirmation bias has made me work harder on my objectivity and try to recognise my prejudices and subjectivity when making decisions. These range from hiring employees, purchasing (or personal shopping, much as I would prefer to just buy without analysing my motives) to dealing with bad debt and sales negotiations.

The 4 Card Test

Peter Wason coined the term confirmation bias and developed the 4 Card Test which indicated that most people will select the information that confirms their belief rather than the information which could contradict it.   When making objective decisions it is therefore critical to look at the issue from all angles, and get input from people who might have a different set of values and decision making criteria.

A major blow to objectivity is that we believe that success breeds success, and failure therefore has to breed failure.   And we look to confirm this prejudice which can set people and projects up for failure before they even start.   However, when we study some of the world's most successful people, they have risen from failure over and over.  Abraham Lincoln is a great case study for this.

Of course, we have to learn from history, and we need to address reasons for failure, but we should never assume the continuity of failure.   We often learn more from the things that go wrong than from the things that go right.   However, when making decisions, we regularly assume that if something went right, the underlying processes must have been correct.   Confirmation bias has kicked in, that's what we want to believe.

Objective decisions require a calm, cool, analytical approach and should include:

  • Gathering as much information as is possible
  • Analysing the information
  • Confirming whether any of the decision makers have skin in the game ie will they benefit personally from the decision?
  • Weighing up the alternative options
  • Selecting a path and then
  • Communicating the decision and the reasons behind it, so that all the stakeholders are on board.
  • Developing a contingency plan if the decision turns out to be less than ideal.
If possible, there should always be a Plan B, not to be a fence sitter, but for deeply practical reasons.

“I have not failed. I've just found 10,000 ways that won't work.”
Thomas A. Edison

Popular posts from this blog

Resignation - keep building relationships

Resignation – avoid burning those bridges It has been a great pleasure working with a colleague like you. Now, you are off to your next big challenge! Good luck and farewell!
Isn’t that what we all want to hear when we leave?  We were appreciated and we will be missed.
The need for all parties to maintain professional conduct in the event of resignation is critical, particularly now when we are working within an unsettled socio-economic climate. Employees should avoid damaging relationships, and employers need to adopt a neutral approach and ensure that there are policies and processes that enable the separation to be objectively handled.  For example: ·A formal resignation letter is required·A formal acceptance of resignation is issued confirming any special conditions·An exit interview takes place·Handovers are planned and executed
Our HR team advise those who resign their position to adhere to a few golden rules. Failure to do so could harm whatever bonds have been formed at the workpla…

Favourite Words

Shambolic – it simply sounds better to me than chaotic.. Do lots of people have favourite words or just a few of us nerds? As everybody is starting to think holidays (or maybe you prefer to vacation), it seemed a good time for a different type of blog. Have you noticed how many words with pleasant associations sound more attractive than those that describe the negative. Watching a TV quiz show the other night made me wonder. The contestant hated bulbous and gusset! There have always been some words that appeal to me, triskaidekaphobia being one. I now know that I had the meaning wrong! I thought it meant fear of Friday the 13th, but it is simply a fear of the number 13, so how does paraskevidekatriaphobia grab you? That is the real word for fear of Friday the 13th. Love it! Now I prefer rural to bucolic, but Robert Beard (see below) selected the latter as one of his favourites. Effervescent is a gorgeous word, so descriptive and onomatopoeic while ethereal makes me think of gossamer and fairie…

What I learned from the snake queue...

The lesson of the snake queue
If it ain’t broke, don’t fix it or Leave well enough alone.  But do we?  Oh no, we are always trying to improve on things, no matter how well they work.
Progress does come from constant improvement, but it needs to be an improvement!
Hence the lesson of the snake queue… I know that life isn’t always fair, I also don’t believe that everything happens for a reason (see below). However, the advent of the snake queue made me feel so happy.  I knew that, once I was in it, I would get served next.  I didn’t have to decide which shopping trolleys in front of me had more items, and pick a line accordingly, I simply joined at the rear and waited my turn. Those stores who have duplicate snakes facing each other do add a small element of stress in terms of which one to select, but I cope quite well with this one if I have my Kindle…. The same at airports, pharmacies and banks, such a fair system. Then, a colleague and I went to the USA and arrived at Washington Airport with…